Got questions?

Find all the answers to the stuff we get asked about most often. And if you can’t find what you’re looking for? We’re always happy to chat…

Your top questions answered

Did you know 93% of Aussies already expect businesses to be taking action to address sustainability? How brands are taking action to reduce their impact on the planet is becoming more important to customers every day.1

In fact, four out of every ten Aussies are choosing to stop buying from businesses that aren’t living up to their expectations.2

The good news? This means sustainability is now the superpower that’s not just better for the planet – it’s better for business too.

That’s where we come in.

With the Greener app and Greener for Business, we provide simple solutions that make it easy for businesses to reduce emissions and reach more sustainable shoppers, boosting brand, sales and your bottom line.

1.  Mumbrella

2. Nature

Just like running a successful business, getting to zero emissions isn’t always easy – it takes time, effort and knowing how to do it without breaking the bank.

So where do you turn?

Whether it’s joining a coalition of like-minded businesses and reaching more values-aligned customers, or getting your very own step-by-step roadmap to reduce your carbon footprint, we’re here to make it easy for you to take meaningful action and fasttrack your journey to zero while boosting sales, brand and bottom line.

That’s better for business and better for the planet.

When you sign up for Greener for Business, we’ll ask you to tell us a bit about your business. We’ll then build a step-by-step plan to reduce emissions that’s tailored to you.

Energy, waste, electrification, transport, packaging and more, you’ll get access to easy-to-understand guides that help you take action – from simple things that can be tackled in less than a day, to more advanced actions that make a big impact.

We’ll help you start ticking off the quick wins, and celebrate your progress.

Plus, we’ll show you how it pays to get greener each step of the way, connect you with a handy network of suppliers that make it easy and help your business unlock real savings while taking climate action.

We know not all shades of green are equal. But when it comes to climate change, there’s a lot of complicated jargon out there. 

GHG, CO2, CO2E, net zero, true zero, carbon neutral, climate neutral 🤯

And the more complicated things get, the less likely people are to take action.

So when we talk about getting greener, we keep things simple and focus on the things that matter the most to everyday Australians… ‘What can we all do to help solve the problem?

For us, getting greener is about real, science-based benefits for our planet, but without having to have a science degree to understand what it means. 

In simple terms, getting to greener, means working towards net zero. It’s about taking steps that help cut emissions at the source, and ensuring that at least 90% of the energy being generated comes from 100% renewable sources (like wind or solar).

Greener has solutions to help businesses of all shapes and sizes get to zero, no matter what stage you’re at.

Maybe you consider yourself a sustainability superhero looking to take the next step (and take your customers on the journey to zero emissions too)? Or perhaps you’re just starting to think about becoming more climate-conscious and need advice on the best steps you can take? No matter which it is, you’re in the right place.


Get listed in the Greener app

Listing your business in the Greener app helps you reach highly qualified customers who are eager to support brands that help them reduce their climate impact.

When Greener app users shop with you – in-store or online – their purchases are automatically carbon offset, giving them more incentive to shop with you again.

And because we know 84% of Aussies consider a business’ sustainability credentials when deciding who to buy from,1 turning their purchases carbon neutral is something your customers will love you for – helping you attract more climate-conscious shoppers and increase your brand loyalty.

But it’s important to remember that offsetting alone isn’t a silver bullet for ending climate change.

That’s why Greener helps you tell your story and celebrates the great things you’re doing to reduce emissions across your entire business.

And for those that need some extra help knowing what to do next, Greener for Business has solutions to help reduce emissions at every stage, and stop CO2 at the source.

1. Mumbrella

Book a call with our team to chat about how Greener can support your business. We’ll help you get listed in the app so you can start reaching more customers.

We know return on investment is important, which is why you only pay when you see results.

Yep, you read that correctly: no sign-up fees or ongoing subscription fees.

When a Greener app user makes a purchase with your business, a small fee is charged to carbon offset the purchase and support our platform.

The carbon offset is purchased under your business’ name so you can report on your progress towards zero and the impact your business is making to help end climate change.

And because we exist to make getting to zero the better, easier choice for every business, we’re always open to discussing how we can provide a product pricing solution that works for you.

Greener partners with Greenfleet Australia for all carbon offsets, directly supporting local reforestation projects. These offsets are high quality and high integrity, and are verified by the Department of Climate Change, Energy, the Environment and Water.

When a Greener app user shops with your business, the carbon offset will be purchased under your business’ name. You’ll have records of your offsets, allowing you to keep track of your business’ efforts to become carbon neutral.

And remember: carbon offsets aren’t the be-all, end-all solution for taking climate action.

That’s why it’s important that offsets are just one page of the playbook for a business’ emissions reduction plan. And we help businesses build that playbook with our Roadmap to zero – free when you sign up to Greener for Business.

Nice work! It’s passionate businesses like yours that are helping everyone pave the way to zero and end climate change.

And did you know over 74% of Aussies are willing to pay more for brands that are living up to their promises of becoming more climate-friendly?1

By being listed in the Greener app, we put your business in front of customers who are actively seeking brands that help them reduce their impact on the planet, helping to share your sustainability story, building trust and loyalty.

And as you already know, getting to zero emissions – not just carbon neutral – is the ultimate goal that’s not always easy to achieve.

So with Greener for Business, we give you a tailored, step-by-step roadmap for reducing emissions from all areas of your business.

No matter how far along the journey you are, Greener for Business points you in the right direction to continue bringing down your emissions, whether that’s through quick wins that save money or connecting you with a network of suppliers that can improve your practices.

1. Mumbrella


Feedback and support

You can always reach out to our team by clicking Contact Us in the menu at the top-right of Greener for Business. Tell us as much as you can about the issue you’re running into so we can look into it and get back to you.

We love feedback! Solving the world’s most pressing problem won’t happen unless we all work together and learn what we can do to get better for the planet. That includes us.

So the more feedback you share about how you’re using Greener for Business – what you like and don’t like, and what you’d like to see in the future – the more effective we can become in helping everyone get to zero sooner.

To share your feedback, click Contact Us in the menu at the top-right of Greener for Business. You can also submit feedback on the Contact page of our website.

Whilst we want all our Greener customers to have the best experience possible, we know we may not always get it right. So, if you’re unhappy with our product or service, we’d love to hear from you.

Please get in touch directly by sending an email to customersupport@greener.com.au

For more information about our complaint handling process, check out our full Dispute Resolution Policy

Let’s chat

Tell us a little bit about your business, and we’ll be in touch soon with more info about our exclusive Founding Partner offer.