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Your top questions, answered.

Want to know more? We’re always happy to have a chat.

While we all know the best thing we can do for our planet is to avoid creating emissions in the first place.

But to farm, mine, manufacture and package all the things we need everyday, uses energy. A lot of energy. And since the majority of our energy is still produced by burning coal, oil or gas (the three big sources of CO2), stopping 100% of emissions won’t happen overnight. 

That’s where Greener comes in.

We help you get your own personal emissions down to zero by:

  1. calculating the emissions of the things you buy (so you know which purchases are contributing most to your carbon footprint), 
  2. sharing simple tips & tricks that make it easy for you to reduce your impact; and 
  3. connecting you with hundreds of brands that automatically offset your purchases to make them 100% carbon neutral at no extra cost. 

And the best part? It doesn’t cost you a thing.

That’s better for you and better for the planet.

Simply download the Greener app from the Apple app store or Google Play, and securely link your bank account to discover easy ways to reduce your climate impact and start enjoying carbon neutral shopping (for free). 

If you’re experiencing general technical issues, here’s some basic troubleshooting tips that may help:

  • Closing and re-opening the app
  • Checking that you have the most recent version of the app installed
  • Uninstalling and reinstalling the app
  • Ensuring that your internet connection is stable
  • Double-checking that the information you have entered into the app is correct

Or if your issue relates to your carbon footprint not showing your latest transactions, try waiting a couple of hours before checking again. We automatically update your carbon footprint every two hours so there is a chance that your emissions are still being calculated.

We’re always here to help. So, if none of the tips above work for you, jump into the settings menu in the app to “Contact Us” or reach out via our website and we’ll get right back to you. 

We love feedback! Solving the world’s most pressing problem won’t happen unless we all work together, and learn what we can do to get better for the planet. That includes us.

So the more feedback you share about how you’re using Greener (what you like and don’t like, and what you’d like to see in the future), the more effective we can become in helping everyone get to zero sooner. 

To share your feedback, just go to “settings” in the app and select “Contact Us”. You can also submit feedback on the contact page of our website located here

Whilst we want all our Greener customers to have the best experience possible, we know we may not always get it right. So, if you’re unhappy with our product or service, we’d love to hear from you.

Please get in touch directly by sending an email to

For more information about our complaint handling process, check out our full Dispute Resolution Policy